Is Your Learning Organization Agility Fit?

The role of Chief Learning Officers is changing fast. The rise of the gig economy means CLOs should assess their personal and organizational fitness for an increasingly volatile, uncertain, complex and ambiguous environment.
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The Top Customer Experience Trends 2017

The key to crafting a positive customer experience is not just having a superb customer support team; it’s ensuring that at every single touchpoint the customer has a positive, seamless experience. 
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The board’s new innovation imperative

Board Directors face new challenges in governing innovation : an outdated risk agenda, insufficient time, lack of expertise and a relationship with management that needs retuning. An innovation culture needs to come from the top (Board of Directors), incremental innovation is no longer enough, and so organisations also need to prepare for more disruptive innovation requiring new capabilities and an inverted risk paradigm.
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